Shipping policy

Shipping Policy

At Luxury Joyas, each order is carefully prepared and shipped to ensure a secure and smooth delivery experience. Please review our shipping policy below.

Shipping Origins

Luxury Joyas operates with two shipping locations depending on the destination:

International Orders (Europe, United States & Australia):
Shipped from Katowice, Poland.
South America Orders:
Shipped from our warehouse in Huechuraba, Santiago de Chile.

Order Processing Time

Orders are prepared within 1–2 business days after payment confirmation for in-stock items available for immediate dispatch.

Please note:

Orders are not processed on weekends or public holidays.
Processing times may be extended during high-demand periods.

Shipping Destinations

We currently ship to:

Europe
United States
Australia
South America

Availability may vary depending on the destination country.

Estimated Delivery Times

Delivery times depend on the destination and the courier service selected at checkout. All delivery timeframes are estimated and subject to the carrier’s operation:

Europe (from Poland): 3–7 business days
United States (from Poland): 7–14 business days
Australia (from Poland): 10–18 business days
South America (from Chile): Delivery times vary depending on the courier and destination country

Luxury Joyas is not responsible for delays caused by the shipping carrier or customs authorities.

Shipping Costs

Shipping fees are calculated automatically at checkout based on:

Shipping destination
Selected shipping method

Customs, Duties & Taxes

International shipments may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are not included in the product or shipping price.
The customer is responsible for any additional charges.
Luxury Joyas is not responsible for customs-related delays.

Tracking Information

Once your order has been shipped, you will receive a confirmation email with tracking information to follow your shipment until delivery.

Delivery Responsibility

Customers are responsible for providing accurate and complete shipping information.
Luxury Joyas is not responsible for delays, losses, or returns caused by incorrect or incomplete addresses.
If an order is returned due to address issues, reshipping costs will be the responsibility of the customer.